Norm, an experienced and seasoned paramedic, must console staff and residents when an emergency in a retirement village results in death. Paramedic Audie and Ambulance Officer James deal with culturally-sensitive issues when called to assist an elderly Chinese man. Paul is on the scene after a young inebriated man is ‘glanced’ by a car. Audie’s team is called in again when a young mother has difficulty delivering twins.

Motorcycle paramedic Kirk is called to a man suffering exposure after a steep fall from an embankment. Audie and Ben are required to apply CPR to a man found collapsed at the wheel of his car. And Audie and James are called to attend to an elderly lady suffering chest pains. A young man drove into a telegraph pole and suffers temporary memory loss when Lindsay and Leanne arrive at the scene of the accident. The call comes into Audie and Ben to attend a "male with lacerations and bleeding". It turns out to be a minor cut, but they treat the patient with care and respect.

Norm in his Rapid Response vehicle is on his way to a country property where two men have fallen from a roof into an empty water tank. He must assess the damage quickly and call in the helicopter service to airlift the victims to hospital. Audie and James tend to a long-term smoker with breathing difficulties and anxiety. Paul and his partner tend to a young mum who is pregnant and bleeding; while keeping her young son amused during the trip to hospital. A young female is knocked off her motorbike on a highway. Lindsay and Leanne are first on the scene and suspect spinal injuries.

Norm, from Rapid Response, is called to a busy bus terminal when a 91-year-old woman falls off the bus, knocking her head. A cheeky exchange assures Norm she will be fit and well for her 92nd birthday. A man is pinned in the seat of his car after slamming into a pole. Paul and Sandy help with his release and attend to his injuries. Then it’s off to the result of a fight outside an inner-city pub where a young tourist has been roughed up. Lindsay and Leanne are called to a young male suffering a stab wound and on his motorcycle, Kirk rushes to the Art Gallery when a man is reported to have collapsed.

Paul and Ryan are called to the scene of an accident when the driver of a truck is trapped in the cabin. When the Vital Call button of a 92-year-old man has been pressed, Norm is called to locate the man. Audie and James attend a hit-and-run accident when a young girl is knocked down outside her home, suffering a broken leg and damaged pelvis. Then it’s off to another elderly man suffering emphysema, chest pains and breathing problems. Audie and Ben are there to help a young boy who has been thrown from his motorbike over a car and onto the road. His main concern is if he will be well enough to get to a Delta Goodrem concert on the weekend.

Kirk is called to a busy shopping centre when a lady suffering from diabetes collapses, dangerously close to lapsing into a diabetic coma. The next call is for Norm, there has been a stabbing in a suburban house. Audie and Ben attend another man with emphysema, who is struggling to breathe. A young driver on a rainy night has hit a pedestrian. After immediately assessing the status of the pedestrian, Audie and Ben must console the distressed driver.